Citizen

By far the BEST watch repair in all of Ottawa/Gatineau!!! I took several expensive watches to Harry, the owner, and from the moment I arrived, he was incredibly professional and courteous, thoroughly explaining the entire process. When I left my watches with him, he replaced the batteries with original high-quality OEM ones, all done with impeccable precision. Not a scratch or dent in sight! Harry is genuinely honest and dedicated to his craft and customers. Plus, his showcase of watches is simply stunning! I can't wait to return for more business with GDG!

Had my watched repaired and glass replaced on my eko watch which stopped working a few years back. One of my favourite watches I ever owned. I was so happy when gdgwatches owner Harry was able to fix my watche and replace the glass which had multiple scratches on it. The watch is back to life and was a gift from my wife which I am incredibly happy it’s back working on my wrist. Highly recommend gdgwatch, very professional and Harry the owner is so kind and takes him time to explain what he does to fix the watch. Check out their website they have great watches and quality at affordable prices. A++++ service, communication and great company

I had an incredible experience with the team at GDG (Cassia). The service was exceptional; reactive, friendly, efficient and truly personalized. More than once, Cassia took the time to explain details and provided thoughtful guidance and extra infos. The quality of the Heritage watch Interkosmos Sigmund Jähn I received is simply breathtaking.The details of this watch alongside their passion and professionalism shine through in every angle. I highly recommended their watches for anyone looking for unique, high-quality pieces and outstanding service!

Amazing guy to work with, and very fair. Knows his stuff and Took time to keep me updated on my watch. He’s the only person I’ve met with that could fix it as it has a really complicated strap . Would recommend 100%

Perfect International Shopping Experience! When I opened the box and saw the watch, I was absolutely amazed. The gemstones on the dial, the bezel, and the strap shimmer with different hues, creating a dazzling effect. The blue dial shifts in color depending on the angle, making it even more stunning. Overall, it looks far better than any photos I have seen. The store had also thoughtfully pre-adjusted the time zone to my location, which I truly appreciate! As a customer from East Asia, the quality of customer service exceeded my expectations. The responses were incredibly detailed and prompt. The representative, Cassia, proactively explained the product details and shipping process, which immediately reassured me and made placing the order effortless. The package also arrived even faster than I had anticipated. This was a perfect shopping experience, and I will continue to follow your products!

Harry fixed my Rado watch that was almost impossible to fix. It’s a ceramic strap that he replaced and it is really complicated. I am so happy he was able to rescue my watch. He is fair priced and has a great collection of watches in his shop. I 100% recommend him.

Harry changed the battery of my watch very quickly. He also cleaned it up. I am very satisfied! His prices are very reasonable! In the future I will be buying my watches and replacing or fixing my watches from GDG Watches Inc. I am very satisfied! Excellent customer service! I will be recommending GDG Watches to all my family and friends. I highly recommend GDG Watches Inc! Thank you Harry! Dan

Best service i have ever received for watch repair. I previously had this watch worked on at a shop in kanata I was told it was beyond repair... I brought it to GDG and a week later was able to regift my father his 30 years service retirement watch working as good as new. Thank you God bless.

I couldn’t be happier with the service I received for my watch repair! From start to finish, the process was seamless. Harry was professional, knowledgeable, and genuinely passionate about his craft. Harrys' attention to detail and commitment to quality is truly impressive. I highly recommend their services to anyone looking for expert watch repairs or purchases.

Excellent watches at affordable prices!! And the customer service is second to NONE at this price point! My job occasionally puts me in tough conditions and tight spots, and I have had to send a watch in for repair twice due to my own complacency. Twice I have forgotten to take my watch off while working and cracked the crystal. Both times, I’ve sent the watch in for repair and admitted my fault for the damage, and both times they have repaired it free of charge and even included a extra band or something to go with the watch. The second time, Harry reached out to me and informed me that the crystal fractures scratched the dial face and that they couldn’t 100% clean every shard out of the bezel, so he sent me a completely new watch head. They really go above and beyond, with service that you wouldn’t expect until you’re spending significantly more money on high end watches. Communication is always clear and concise. Shipping is typically very fast! I will definitely shop with GDG watches for my next time piece!

This is an absolutely wonderful business with even better people behind it. I came to them with a battery replacement and with a sentimental watch that another shop had told me was a goner. Not only did GDG tell me they could fix it, they made it very affordable and were done the next day too. This is a business that makes time for its customers. These people will treat you like an old friend and your watches as if they were their own. Even after he had finished, the owner took time to walk me through why my watch had broken and how he'd fixed it. I can't recommend this place and the people behind it enough. I'd give them six stars if I could, but I can't, so instead I'd ask that you try them for yourself so that way, collectively, we can give them 10 stars.

Harry and Cassia at GDG are amazing! I had a problem with a watch I purchased and they immediately without question sent me a replacement and paid for the return shipping. They could not have been more polite and have the best possible customer service. If you're choosing where to buy your next watch and they have what you want do not hesitate to purchase from them because I can guarantee that they will take care of you.

Cassia is AWESOME to deal with! Very friendly and responds immediately to any question (via message window on website.) Now let's talk about the watches... Lot's of micro brand choices out there, but CDG's watches are all quality made with real movements at crazy prices. I'm probably going to get in trouble by the boss (wife) because their are quite a few watches on the CDG website I plan on ordering (already have my 1st on the way.) All the major watch forums out there have nothing but rave reviews.

Great customer service received from Harry while replacing the batteries of our two watches. Plus his price is quite reasonable.

Very communicative, prompt and helpful. I was not expecting this level of service but I was extremely satisfied. This model was once used by Sigmund Jähn and it was reissued by TUW Ruhla which is sold by GDG. I asked them to regulate it and they exceeded my expectations

Recently purchased this watch from GDG. Harry was wonderful to work with and gave us excellent personal service. His selection of watches is outstanding. If you are looking for a new watch, definitely take a look at what he has to offer, you won't be disappointed.

My first purchase from GDG, and it has been an excellent experience with personalised attention from Harry. Harry listened to my request, and took exceptional efforts to source the rare Mathey Tissot MT-1970 with blue sub-dials (see photos), amazing! I purchased 2 Mathey Tissots (Type XX, 1970) from GDG, and would strongly recommend GDG to the watch enthusiasts.

They treat you like family even though I was a first time customer . They strive for your satisfaction . It is their excellent service that will bring me back to buying more watches from them . I’ve felt like I’ve known Cassia for a long time with how she has treated me . Take my word , from a 40 year watch collector., their service is impeccable !

I was referred to GDG because they were the last to still have some stock of Mathey-Tissot limited edition Type XX chronograph re-creation. They not only had the model that I wanted, but they also made a great job of delivering it promptly and added a complementary bracelet on top. I wish more shops were like GDG and took the care to make their customers happy.